Return & Refunds

Wrong Size Ordered

Please check our Size Guide carefully before placing your order.

As every Lagoon Society product is made to order,

we do not offer free exchanges or replacement items if the wrong size has been ordered.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or if you receive the wrong product,

please contact us as soon as possible at hello@lagoonsociety.de.

Please include your order number and photos of the item so we can review the issue.

Returns & Refunds

If you wish to return an item, please contact us before sending anything back.

Once an eligible return has been received and approved, the refund will be issued to your original payment method.

Processing times may vary depending on your payment provider.

EU Customers

For customers in the European Union, applicable statutory consumer rights,

including the legal right of withdrawal, remain unaffected.

Questions about your order?

hello@lagoonsociety.de

One Ocean. One Family.